How to have great customer service

Mention customer service, and people generally think of those desks at brick-and-mortar stores where people go to voice complaints and return defective goods. It's that or the idea that the customer is always right. The truth is, this aspect of a business can't be boiled down to a catchphrase, nor is it relegated to the dealings of one desk. It's an approach to a company's affairs that starts from the moment customers hear about a brand and is inherent in all parts of a

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