3 common ways to ruin customer interactions on social media

Depending on how you use it, social media can be your small business' secret weapon or greatest flaw. Modern consumers expect some kind of presence from your brand on their computers, phones or other devices, and if you're not delivering content on a regular basis, you can be sure they're paying attention to one of your competitors who is.But the "corporate social media" industry is still fairly young, and businesses large and small run into problems with customers

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